Shipping policy

Seller: DARKFREQ (sole proprietor / Einzelunternehmer), Lastenstraße 17, 9330 Althofen, Austria · info@darkfreq.com

Made to order

Every DARKFREQ tee is printed after you order. We check and release each order by hand; it is then printed and packed by our print partner Textildruck Europa in Halle, Germany. Nothing sits in a warehouse.

Where we ship

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Spain. We do not ship to other countries yet.

Shipping cost

The shipping cost for your address is shown at checkout before you pay. For one tee: Germany € 4.49, Ireland € 8.95, all other countries listed above € 5.95. Each extra tee adds € 1.50.

Delivery time (working days; estimates, not guarantees)

Typical timing: about 1 working day for us to check and release your order, 1 working day of production (our print partner reports an average production time of about one working day), then transport of 1–2 working days within Germany, 5–10 to the other listed EU countries and 5–15 to Ireland. Estimated total: Germany 3–5, other EU countries 7–13, Ireland 7–18 working days. These are typical times, not promises: our print partner states that production can take longer in busy periods, and carriers can be delayed. If your order is late, write to info@darkfreq.com.

Tracking

When your parcel ships, you receive a tracking link by email, where the carrier provides one (Deutsche Post, DPD, DHL or Asendia, depending on the destination). If you have received no tracking information after your order has shipped, write to us.

Delivery problems

If a parcel is damaged, lost or delivered to the wrong address, write to info@darkfreq.com with your order number; we will resolve it free of charge. The risk of loss passes to you when the parcel is delivered to you or to a person you named.

Customs and taxes

We only ship within the EU, so no customs duties apply. DARKFREQ does not charge VAT (small-business exemption).