Refund policy

Seller: DARKFREQ (sole proprietor / Einzelunternehmer), Lastenstraße 17, 9330 Althofen, Austria · info@darkfreq.com

Right of withdrawal (14 days)

You may withdraw from your purchase without giving a reason within 14 days from the day you (or a person you name, other than the carrier) receive the last item of your order. If the last day of this period is a Saturday, a Sunday or a public holiday, the period ends on the next working day, and a withdrawal sent on that working day is on time.

How to withdraw: use the online withdrawal function Withdraw from contract (details, then a separate confirmation step, then an immediate acknowledgement with date and time), or send a clear statement by email to info@darkfreq.com, or use the model withdrawal form below. The deadline is kept if you send the statement before the period has ended. The online function is available during the whole withdrawal period without a login.

Returning the items

Send the items back to DARKFREQ, Lastenstrasse 17, 9330 Althofen, Austria without undue delay and no later than 14 days after you told us that you withdraw. You pay the direct cost of returning the items. You may try the tees on as you would in a shop. You are only liable for a loss in value if you handled them more than necessary to establish their nature, characteristics and fit.

Refund

We refund all payments we received from you within 14 days from the day we receive your withdrawal statement, using the same payment method. If you withdraw from the whole order, the refund includes the cost of the cheapest standard delivery we offer; extra costs for a more expensive delivery you chose are not refunded. We may wait with the refund until we have received the items back or you have shown proof that you sent them back, whichever is earlier. Sending a withdrawal statement does not by itself cancel production of a made-to-order tee or start a refund; we handle that after we receive your statement.

Personalised products

The right of withdrawal does not apply to products made to your personal specification. DARKFREQ tees are standard designs, so this exception applies only if you actually personalise a product.

Wrong, damaged or faulty tee

Report a wrong, damaged or faulty tee by email to info@darkfreq.com with your order number and a description of the problem. We may ask for photos of the tee, the print and the label to assess the report, but photos are not a condition of your statutory rights. We handle justified reports free of charge: we replace or repair the tee, reduce the price or refund, in line with your statutory rights. Your statutory warranty rights (two years under Austrian law, and any rights under the law of the country where you live) are not limited by this policy.

Model withdrawal form

(Complete and return this form only if you want to withdraw from the contract.)

To DARKFREQ, Lastenstraße 17, 9330 Althofen, Austria, info@darkfreq.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): ______
Ordered on (*) / received on (*): ______
Name of consumer(s): ______
Address of consumer(s): ______
Signature of consumer(s) (only if this form is notified on paper): ______
Date: ______

(*) Delete as appropriate.